These General Terms and Conditions of Sale are concluded between, on the one hand MIROIR SAS with a capital of €1,000 registered with the Paris RCS under number Paris B 892 094 186, having its registered office at 92 avenue Mozart 75016 Paris, and on the other hand, any person who has made a purchase on the www.pureality-paris.com website, hereinafter referred to as “the Customer”. Any purchase on the site www.pureality-paris.com (hereinafter, the "Site") automatically entails the acceptance of all of these conditions, which the Customer acknowledges having read prior to his order.
The purpose of these T&Cs is to define the conditions under which Customers can access the Site and order PURÉALITY products, and to detail the rights and obligations of PURÉALITY and Customers.
The T&Cs govern the relationship between Customers and PURÉALITY. Any Customer placing an order undertakes to respect these T&Cs without reservation.
PURÉALITY reserves the right to modify its T&Cs at any time.
In the event of modification of the applicable GCS, those which were in force at the time of the order made by the Customer remain.
The Customer who buys on the site declares to be legally capable of committing to these general conditions of sale.
All sales prices presented on the Site are inclusive of all taxes. The price of each product is indicated in euros. The sales prices displayed do not take into account delivery and transport costs.
PURÉALITY reserves the right to modify its prices without notice, and the prices applied to the Customer correspond to those displayed on the site at the time of their order.
Additional costs such as delivery and transport costs are indicated for acceptance before the validation of the order. They are fixed on the order form.
PURÉALITY strives to present and describe its items as precisely and accurately as possible, and undertakes to ensure that the photographs of the products are as consistent as possible with the products that will be delivered to Customers.
PURÉALITY offers cosmetic products for sale. These products are only offered to individuals.
PURÉALITY undertakes to provide Customers with all the elements necessary for the proper use of its cosmetic products.
PURÉALITY cannot be held responsible for damage caused by misuse of the various products sold on its Site.
The products sold on the site www.pureality-paris.com comply with the requirements of French law in force relating to the safety and health of persons. They are subject to the legal guarantee of conformity set out by articles L.217-4 and following of the Consumer Code and to the guarantee against hidden defects set out by articles 1641 and following of the Civil Code.
The products are offered for sale within the limits of available stocks.
In the event of unavailability of the products ordered, PURÉALITY undertakes to immediately inform the Customer, and to offer them equivalent products or a voucher for the amount of the order.
In the event of persistent disagreement with the Customer, PURÉALITY undertakes to reimburse the Customer for the amount of his order within 15 working days.
The Customer is required not to resell the products ordered on the site without the prior agreement of PURÉALITY.
The Customer fills a virtual basket with the products he has selected. He can then check the details of his order before validation. The Customer can then click on the "Order" button and add information relating to the delivery method and payment method chosen.
The Customer will then receive an email attesting to the good receipt of his order by PURÉALITY.
PURÉALITY undertakes to honor orders received, only within the limits of available stocks.
PURÉALITY reserves the right to accept or not the modification of a Customer's order after its confirmation.
PURÉALITY reserves the right to refuse an order if the Customer already has a dispute with PURÉALITY or if PURÉALITY considers that the Customer involves a risk of non-payment. PURÉALITY then reserves the right to ask its Customer for additional information if it deems it necessary, such as an identity document or proof of address. Without a response from the Customer within 5 days of the order, the order and the payment will be cancelled.
The order is validated once payment has been received in full by PURÉALITY.
The goods remain the full property of PURÉALITY until receipt of the total amount due paid by the Customer.
By validating his order, the Customer accepts the General Conditions of Sale. He then pays on the site www.pureality-paris.com:
- by credit card (CB, Visa, Mastercard, Amex and Apple Pay) via the Stripe secure payment platform
The site www.pureality-paris.com is equipped with an online payment security system. The Customer's bank details are encrypted and are not kept by PURÉALITY.
In addition, your order may be subject to 3D Secure verification. 3D Secure is an authentication payment system that guarantees optimal security when shopping online. During payment, your bank verifies the identity of the cardholder before validating the transaction. This exchange of information between you and your bank is secure. It guarantees the identity of the card user.
In the event of abusive practices and or fraudulent appearance, PURÉALITY reserves the right to carry out checks on orders, and to request certain documents and information concerning the Customer in order to validate the order.
Delivery costs are explicitly specified on the www.pureality-paris.com website. The amount of delivery costs may vary depending on the delivery address of the order.
The delivery time depends on the delivery method chosen by the Customer, and is indicated on the site at the time of the order.
The delivery times for an order include its preparation, shipping and delivery to the delivery address indicated by the Customer.
The Customer undertakes to verify that he has received a complete and compliant order at the time it is delivered. PURÉALITY will consider as complete and compliant any order received by the Customer against signature.
The Customer has a period of 14 days from the day of receipt of his order to exercise his right of withdrawal without giving any reason.
To exercise his right of withdrawal, the Customer must notify PURÉALITY customer service (via the website www.pureality-paris.com or by e-mail to the following address: firstname.lastname@example.org) of his decision to withdraw before the expiry of the deadline.
In the event of withdrawal by the Customer, PURÉALITY will refund the amount of his order, including delivery costs (with the exception of additional costs resulting from the fact that he has chosen, where applicable, a delivery method more expensive than the standard delivery method offered by PURÉALITY) no later than fourteen days from the day on which PURÉALITY is informed of its decision to withdraw.
PURÉALITY may defer reimbursement until receipt of the returned products or until the Customer has provided proof of shipment of the products, the date chosen being that of the first of these events.
PURÉALITY will proceed with the reimbursement using the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to a different means and this reimbursement does not incur any costs for the Customer.
When the order was accompanied by a gift offered to the Customer under conditions – for example, a gift offered only if a minimum order amount was reached – and the Customer no longer meets the conditions necessary to obtain the gift because of the exercise of the right of withdrawal by the Customer, the gift must be returned to PURÉALITY with the returned products and PURÉALITY may defer reimbursement until receipt of the gift or until the Customer has provided proof of shipment of the gift , the date used being that of the first of these events.
The Customer must return or return the goods to the address indicated by Customer Service, no later than fourteen days after the Customer has communicated his decision to withdraw. This deadline is deemed to have been respected if the Customer returns the goods before the expiry of the fourteen-day period.
The Customer must bear the direct costs of returning the goods.
PURÉALITY advises the Customer to choose a mode of transport with tracking number. Without a tracking number, PURÉALITY will not accept any complaints.
Any product returned must be in its original state, allowing its immediate re-marketing.
PURÉALITY will only refund returned products when they have actually been received and their new condition has been verified.
Promotional codes only apply to non-discounted base prices. Promotional codes cannot be combined with each other or with vouchers. Promotional codes can be used once per Customer account unless otherwise instructed by PURÉALITY. These codes are not refundable during an exchange.
All the elements present on the site www.pureality-paris.com, whether visual, textual or sound, are the exclusive property of PURÉALITY, or of the holder of the intellectual property rights concerned, and are therefore protected by the intellectual property code and copyright. As such, any reproduction of the PURÉALITY brand or the website www.pureality-paris.com, partial or complete, is strictly prohibited.
MIROIR SAS cannot be held liable to third parties in the event of consequential damages, special damages or incidents resulting from the negligence, failure or clumsiness of the Customer, or resulting from misuse by the Customer of one of the products offered for sale on the site www.pureality-paris.com. Regarding access to the site, consultation of the latter, the process of ordering, payment, delivery and service, the company MIROIR SAS has only an obligation of means.
MIROIR SAS cannot be held liable for any inconvenience or damage inherent to the Internet network, in particular any disruption of the connection or any intrusion of a computer virus.
In addition, MIROIR SAS is exempt from any liability for any event qualified as force majeure within the meaning of the case law of the Court of Cassation. Finally, MIROIR SAS's liability is limited to the amount of the Customer's order.
If you have a question, a complaint or need information relating to the online sales conditions put in place by PURÉALITY, you can contact Customer Service by e-mail at the following address: email@example.com.
Personal data is collected by PURÉALITY when an Order is placed or when a personal account is created by the Customer.
In addition, personal data is collected through cookies. This type of collection is envisaged in article 14.2 below.
When placing an Order, certain personal data must be provided by the Customer and collected by PURÉALITY. These are the surname, first name, email address, postal address and telephone number of the Customer. The same personal data is required when creating a personal account.
This personal data is subject to automated processing for the purposes of managing the Order and the PURÉALITY customer base, as well as commercial prospecting, and for statistical purposes.
They may be transmitted to PURÉALITY's business partners who contribute to the delivery of the Products and the making of payments, solely for this purpose, which the Customer expressly acknowledges and accepts.
In addition, as part of the online payment services used by PURÉALITY, these services collect certain personal data belonging to Customers on behalf of PURÉALITY.
Said data is kept for the time necessary for the purposes for which it is collected and processed, namely for the completion of the Order placed by the Customer, unless:
- a longer retention period is authorized or imposed by a legal or regulatory provision;
- the Customer has exercised, under the conditions set out below, one of the rights granted to him by law.
In addition, when the Customer has created a personal account, the personal data communicated for this purpose is kept until the account is deleted, which may be requested from PURÉALITY under the conditions described below.
Subject to the Customer's express acceptance by means of checkboxes, the Customer's email address may also be used by PURÉALITY for the purposes of registration and sending a newsletter and/or sending offers. promotional.
In the event that the Customer no longer wishes to receive newsletters and/or promotional offers, he has the possibility of modifying his choice by contacting PURÉALITY under the conditions mentioned below or by using the unsubscribe links provided in the messages.
Access to personal data is strictly limited to PURÉALITY employees, authorized to process them by reason of their duties. The information collected may possibly be communicated to third parties linked to PURÉALITY by contract for the performance of subcontracted tasks necessary for the management of the Order, without the Customer's authorization being necessary. It is specified that, in the context of the performance of their services, third parties have only limited access to the data and have a contractual obligation to use them in accordance with the provisions of the applicable legislation on the protection of data. personal data. Apart from the cases set out above, PURÉALITY undertakes not to sell, rent, assign or give access to third parties to the data without the Customer's prior consent, unless forced to do so for a legitimate reason ( legal obligation, fight against fraud or abuse, exercise of the rights of defence, etc.).
In accordance with the applicable legal and regulatory provisions, in particular law n ° 78-17 of January 6, 1978 as amended relating to data processing, files and freedoms and European regulation n ° 2016/679 / EU of April 27, 2016, the The User benefits from a right of access, rectification, portability and erasure of his data or even limitation of processing. He may also, for legitimate reasons, oppose the processing of data concerning him.
He may thus demand that personal data concerning him which is inaccurate, incomplete, ambiguous or out of date be rectified, completed, clarified, updated or deleted. The User's personal data is also deleted when the User expressly withdraws his consent to the collection and processing of his personal data, subject to PURÉALITY's legal obligations. The User may also, under the right to the portability of his personal data, recover those concerning him for his personal use, or request that they be transferred to a third party, if this is technically feasible. Each User may also oppose, for legitimate reasons, the processing of data concerning him, and request the limitation of data processing.
To exercise these rights, the User must send a request to the following postal address MIROIR SAS - 92 avenue Mozart 75016 Paris, or by email to firstname.lastname@example.org indicating his first and last name.
PURÉALITY may ask the User to prove his identity, by attaching any necessary document to his request, in particular a copy of his identity card or passport.
PURÉALITY will implement the means at its disposal to process requests relating to Users' personal data.
In the event of a security breach on the Site or loss of personal data relating to Users, PURÉALITY will inform them by email under the applicable legal conditions. It will take all necessary measures, within the limits of its human, material and financial resources, to remedy the breach and ensure data security.
Users also have a right of complaint, which they can exercise with the national supervisory authority, namely the CNIL.
To obtain more information about their rights, Users can click on the following link: https://www.cnil.fr/fr/comprendre-vos-droits.
PURÉALITY may place cookies on the Site. This is an automatic tracking process that records information relating to navigation on the Site, and stores information entered during visits to the Site in order to facilitate use of the Site.
The cookies installed by PURÉALITY are deleted from the Customer's computer terminal after a period of 13 months.
The User may oppose their implementation and/or delete them by following the procedure indicated on their browser.
As such, PURÉALITY collects the express consent of Users as to the use of these cookies and uses them in application of the legal provisions, including in particular the General Regulations on the Protection of Personal Data.
PURÉALITY uses these cookies only to establish connection statistics as well as User browsing histories.
Access and rectification rights: In accordance with the law "Informatique et Libertés" n ° 78-17 of January 6, 1978 as amended, you have the right to access, modify, rectify and delete data concerning you. . For any request relating to the processing of your personal data or to exercise your rights, we invite you to write to us, indicating your contact details, at: MIROIR SAS - 92 avenue Mozart 75016 Paris, or by email at email@example.com
Right of opposition: You may, for legitimate reasons, object at any time, selectively or globally, to the use of your personal data for advertising purposes or for studies. For this purpose, a simple written notification of your request is sufficient by email or post to the address mentioned above.
The language in which these Terms are written is French and they are subject to French law, regardless of the nationality of the customer and the place of validation of the order.
Any dispute in connection with the interpretation or the execution of the present, falls under the exclusive competence of the French judicial order governed according to the Code of Civil Procedure.
Specifically, with regard to the provisions of article R 631-3 of the Consumer Code, in the event of a dispute, the customer may seize, at his choice, either one of the courts with territorial jurisdiction under the code of civil procedure, or the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event.
In the event of a dispute, only the Commercial Court of Paris will be competent.